-Welcome to IMBA, the International Montreal Butler Academy.
-My name is Richard Sagala, I am the CEO of the IMBA.
-In this series of Audio Podcasts, we will address topics that are deemed important to our profession.
-At IMBA, we believe that the “Experience Economy”, brought to us a new playing field where Excellence in Execution is paramount.
–Excellence in Execution is what makes a butler training all the more worthwhile. It is the best way to distinguish ones’ work.
-Excellence in Execution is essential for winning companies that are aware of the “Delight or Disappear” Dilemna.
-Delivering Excellence takes care of the “Delight” part, the part that gain or retain the Premium clients.
-We wish you a good listening, Enjoy!